When CommerceShip detects an overcharge or service failure, you can file a refund claim with the carrier.
Common claim types
Late delivery: The carrier guaranteed a delivery date and missed it. Many carriers offer refunds for guaranteed service failures.
Duplicate charges: The same shipment was billed more than once.
Overcharges: The billed amount exceeds what should have been charged based on the shipment details and your contract.
Accessorial errors: Surcharges were applied incorrectly (for example, a residential surcharge on a commercial address).
How to file a claim
- Review flagged discrepancies in the reconciliation results.
- Select the shipments you want to dispute.
- Submit the claim through CommerceShip.
- Track claim status and resolution from the platform.
We recommend reviewing reconciliation results weekly to catch issues while they are still within carrier claim windows.