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Getting Started
Account setup, login, and first steps with CommerceShip.
Orders
Importing, routing, and managing orders.
Shipping & Labels
Label generation, batch processing, manifests, and international shipping.
Tracking
Shipment tracking, delivery status, and notifications.
Carriers
Connecting carrier accounts, supported carriers, and carrier settings.
Rates & Rate Shopping
Comparing rates, package presets, carrier discounts, and cost optimization.
Invoice Audit & Reconciliation
Carrier invoice import, reconciliation, refund claims, and spend analytics.
Reports & Analytics
Dashboards, scheduled reports, and AI-generated insights.
Automation
Rule-based automation for orders and shipping workflows.
Account & Users
Login, security, user management, and roles.
Integrations
Ecommerce platforms, APIs, CSV imports, and connected tools.
AI & Agents
AI-powered chat, specialized agents, and intelligent automation.
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Importing and Managing Orders
CommerceShip centralizes orders from all your sales channels into one place. Ways to import orders Ecommerce integration: Connect your Shopify store (or other supported platform) to automatically sync orders. CSV upload: Upload orders in bulk using a CSV file. Manual entry: Create individual orders directly in CommerceShip. API: Push orders programmatically using the CommerceShip API. Order information Each order includes a ship-to address, item details (weight, dimensions, quantity), and optionally a ship-from location if you have multiple warehouses. Order status Orders move through stages from import to fulfillment. You can track status from the orders page and filter by status, date, carrier, or customer. If you need to connect a sales channel that is not listed, let us know and we can explore integration options.
OrdersOrder Routing and Fulfillment
CommerceShip can automatically route orders to the right carrier, service, and warehouse based on rules you define. How routing works When an order is created, CommerceShip evaluates it against your automation rules. Rules can assign a carrier, service level, ship-from location, or package type based on order attributes like destination, weight, value, or item type. Multi-location fulfillment If you ship from multiple warehouses or use third-party logistics (3PL) providers, you can set up locations in CommerceShip and route orders to the closest or most cost-effective facility. Manual vs. automated You can route orders manually by selecting a carrier and service for each one, or set up automation rules to handle routing automatically. Most customers start manually and add rules as patterns emerge. See the Automation category for details on setting up routing rules.
AI & AgentsAI-Powered Chat and Agents
CommerceShip includes AI-powered tools that help you manage shipping operations more efficiently. AI chat Ask questions about your shipments, costs, tracking, and operations in plain language. The AI assistant can look up shipment details, explain cost breakdowns, and help you find information without navigating through multiple pages. Specialized agents CommerceShip has specialized AI agents focused on specific domains: Reconciliation agent: Helps analyze carrier invoices, detect discrepancies, and identify savings opportunities. Contracts agent: Assists with carrier contract analysis and rate optimization. Support agent: Helps troubleshoot shipping issues and answer operational questions. Agent memory AI agents remember context from past interactions so you do not need to repeat information. The more you use the agents, the more helpful they become for your specific shipping patterns. Multi-model support CommerceShip supports multiple AI providers (Anthropic and OpenAI) so you can choose the best model for your needs.
Shipping & LabelsGenerating Shipping Labels
After selecting a rate for your order, you can generate a shipping label directly in CommerceShip. Label basics - Labels are generated for US domestic and outbound international shipments. - Supported carriers include USPS, FedEx, UPS, and Canada Post. - Labels can be printed directly or downloaded as PDF. - Some carriers support logo and data customization on labels. International labels For international shipments, CommerceShip generates the label and required customs forms. You will need to provide item descriptions, HS codes, and declared values for customs clearance. Address verification Before generating a label, CommerceShip verifies the ship-to address using USPS address validation. This catches errors like wrong ZIP codes or missing apartment numbers before they result in surcharges or failed deliveries. If address verification flags an issue, review the suggested correction before proceeding.
Shipping & LabelsInternational and Cross-Border Shipping
CommerceShip supports international shipping for US outbound shipments and Canada domestic and cross-border services. Supported international carriers USPS: Priority Mail International, First-Class Package International Service FedEx: International Priority, International Economy, and other global services UPS: Worldwide Express, Worldwide Saver, Standard to Canada/Mexico Canada Post: Domestic services within Canada and cross-border US-Canada UniUni: Canada domestic and US-to-Canada delivery Customs forms International shipments require customs documentation. CommerceShip generates the required forms when you create an international label. You will need to provide item descriptions, quantities, values, and HS (Harmonized System) codes. If you ship to countries or regions not currently supported, let us know and we can discuss options for your routes.
CarriersSupported Carriers
CommerceShip integrates with major US and Canadian carriers, plus regional and aggregator options. Direct carrier integrations USPS: Priority Mail, Ground Advantage, Priority Mail Express, Parcel Select, and more. Full capabilities including rating, labels, tracking, manifests, surcharges, and refund claims. CommerceShip discounts available. FedEx: Ground, Home Delivery, Express Saver, 2Day, Priority Overnight, International Priority, and more (30 services). Rating, labels, tracking, manifests, and surcharges. UPS: Ground, 3 Day Select, 2nd Day Air, Next Day Air, Worldwide Express, and more (12 services). Rating, labels, tracking, manifests, and surcharges. Canada Post: Regular Parcel, Xpresspost, Priority, Expedited Parcel (8 services). Rating, labels, and manifests. UniUni: Canada domestic and US-to-Canada. Rating and labels. Carrier aggregators Through EasyPost, CommerceShip connects to 71+ additional carriers including PostNL, Maersk, DHL, OnTrac, and regional last-mile providers. This extends your carrier options without needing separate accounts for each. BYO carrier account Use your own negotiated carrier rates and accounts. CommerceShip connects to your existing carrier contracts so you keep your discounts. USPS discounts CommerceShip offers USPS discounts through our carrier partnership. These are available automatically when you ship with USPS through CommerceShip. If you ship with a carrier not listed here, let us know and we can explore integration options.