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Getting Started
Account setup, login, and first steps with CommerceShip.
Orders
Importing, routing, and managing orders.
Shipping & Labels
Label generation, batch processing, manifests, and international shipping.
Tracking
Shipment tracking, delivery status, and notifications.
Carriers
Connecting carrier accounts, supported carriers, and carrier settings.
Rates & Rate Shopping
Comparing rates, package presets, carrier discounts, and cost optimization.
Invoice Audit & Reconciliation
Carrier invoice import, reconciliation, refund claims, and spend analytics.
Reports & Analytics
Dashboards, scheduled reports, and AI-generated insights.
Automation
Rule-based automation for orders and shipping workflows.
Account & Users
Login, security, user management, and roles.
Integrations
Ecommerce platforms, APIs, CSV imports, and connected tools.
AI & Agents
AI-powered chat, specialized agents, and intelligent automation.
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Contacting Support
There are several ways to get help with CommerceShip. Live chat Click the chat widget on commerceship.com. This is the fastest way to reach us during business hours (Monday through Friday, 9am to 6pm PT). Email Send an email to support@commerceship.com. We respond within one business day. Help center Browse articles at help.commerceship.com for answers to common questions about shipping, rates, automation, and more. When contacting us, include: - Your account email - The shipment ID or order number (if applicable) - A description of what you expected vs. what happened - Screenshots if the issue is visual This helps us resolve your issue faster.
Getting StartedYour First Shipment
This guide walks you through creating and shipping your first order in CommerceShip. Step 1: Create or import an order You can import orders from a connected ecommerce platform (like Shopify) or create one manually. Each order needs a ship-to address and at least one item with weight and dimensions. Step 2: Rate shop Once your order is ready, use rate shopping to compare prices across your connected carriers. CommerceShip shows rates side by side so you can choose based on cost, speed, or carrier preference. Step 3: Generate a label Select your preferred rate and generate a shipping label. Labels can be printed directly or downloaded as PDF. Step 4: Create a manifest At the end of the day, create a manifest to close out your shipments. This notifies the carrier that packages are ready for pickup. Step 5: Track After the carrier scans your package, tracking updates appear automatically in CommerceShip. You can monitor all shipments from the dashboard. If something does not look right at any step, contact us through chat and we will help you troubleshoot.
Getting StartedGetting Started with CommerceShip
CommerceShip is a shipping intelligence platform that helps you manage orders, compare carrier rates, generate labels, and track deliveries from a single dashboard. What you can do - Import orders from your ecommerce platform or enter them manually - Compare rates across carriers including USPS, FedEx, UPS, and Canada Post - Generate and print shipping labels - Track shipments across all carriers in one view - Set up automation rules to route orders automatically - Audit carrier invoices and recover overcharges - Run reports on shipping costs, delivery performance, and surcharges First steps 1. Connect your carrier accounts. You will need your credentials or API keys for each carrier. 2. Import or create your first order. 3. Use rate shopping to compare carrier options and select the best one. 4. Generate a label and schedule a pickup or drop off your package. 5. Track your shipment from the dashboard. If you need help at any point, use the chat widget on our website or email support@commerceship.com.
AI & AgentsAI-Powered Chat and Agents
CommerceShip includes AI-powered tools that help you manage shipping operations more efficiently. AI chat Ask questions about your shipments, costs, tracking, and operations in plain language. The AI assistant can look up shipment details, explain cost breakdowns, and help you find information without navigating through multiple pages. Specialized agents CommerceShip has specialized AI agents focused on specific domains: Reconciliation agent: Helps analyze carrier invoices, detect discrepancies, and identify savings opportunities. Contracts agent: Assists with carrier contract analysis and rate optimization. Support agent: Helps troubleshoot shipping issues and answer operational questions. Agent memory AI agents remember context from past interactions so you do not need to repeat information. The more you use the agents, the more helpful they become for your specific shipping patterns. Multi-model support CommerceShip supports multiple AI providers (Anthropic and OpenAI) so you can choose the best model for your needs.
IntegrationsConnecting Your Ecommerce Platform
CommerceShip integrates with ecommerce platforms to automatically sync orders, customers, and tracking data. Shopify CommerceShip has a dedicated Shopify app. Once installed, orders sync automatically from your Shopify store. When you ship an order in CommerceShip, tracking information is pushed back to Shopify and your customers are notified. Other platforms CommerceShip supports connections to additional ecommerce platforms, marketplaces, WMS, OMS, and ERP systems through our integrations module. CSV import If your platform is not directly supported, you can import orders via CSV. CommerceShip supports field mapping so you can match your CSV columns to the correct order fields. API For custom integrations, use the CommerceShip RESTful JSON API to push orders, pull tracking data, and manage shipments programmatically. If you need to connect a platform not listed here, let us know and we can explore integration options for your setup.
OrdersOrder Routing and Fulfillment
CommerceShip can automatically route orders to the right carrier, service, and warehouse based on rules you define. How routing works When an order is created, CommerceShip evaluates it against your automation rules. Rules can assign a carrier, service level, ship-from location, or package type based on order attributes like destination, weight, value, or item type. Multi-location fulfillment If you ship from multiple warehouses or use third-party logistics (3PL) providers, you can set up locations in CommerceShip and route orders to the closest or most cost-effective facility. Manual vs. automated You can route orders manually by selecting a carrier and service for each one, or set up automation rules to handle routing automatically. Most customers start manually and add rules as patterns emerge. See the Automation category for details on setting up routing rules.