CommerceShip provides unified tracking across all your carriers in a single dashboard. How tracking works After a shipping label is generated and the carrier scans the package, tracking events appear automatically in CommerceShip. Events are standardized across carriers so you see consistent status updates regardless of which carrier is handling the shipment. What you can track - Shipments created in CommerceShip - External tracking numbers imported from other systems - Orders synced from connected ecommerce platforms Tracking statuses Shipments move through stages like label created, in transit, out for delivery, and delivered. CommerceShip normalizes these statuses across carriers so you do not need to learn each carrier's terminology. Sales channel sync Tracking data is pushed back to your connected sales channels automatically. When a shipment is delivered, your ecommerce platform is updated without manual intervention.

Integrations

Connecting Your Ecommerce Platform

CommerceShip integrates with ecommerce platforms to automatically sync orders, customers, and tracking data. Shopify CommerceShip has a dedicated Shopify app. Once installed, orders sync automatically from your Shopify store. When you ship an order in CommerceShip, tracking information is pushed back to Shopify and your customers are notified. Other platforms CommerceShip supports connections to additional ecommerce platforms, marketplaces, WMS, OMS, and ERP systems through our integrations module. CSV import If your platform is not directly supported, you can import orders via CSV. CommerceShip supports field mapping so you can match your CSV columns to the correct order fields. API For custom integrations, use the CommerceShip RESTful JSON API to push orders, pull tracking data, and manage shipments programmatically. If you need to connect a platform not listed here, let us know and we can explore integration options for your setup.

Getting Started

Contacting Support

There are several ways to get help with CommerceShip. Live chat Click the chat widget on commerceship.com. This is the fastest way to reach us during business hours (Monday through Friday, 9am to 6pm PT). Email Send an email to support@commerceship.com. We respond within one business day. Help center Browse articles at help.commerceship.com for answers to common questions about shipping, rates, automation, and more. When contacting us, include: - Your account email - The shipment ID or order number (if applicable) - A description of what you expected vs. what happened - Screenshots if the issue is visual This helps us resolve your issue faster.

Shipping & Labels

International and Cross-Border Shipping

CommerceShip supports international shipping for US outbound shipments and Canada domestic and cross-border services. Supported international carriers USPS: Priority Mail International, First-Class Package International Service FedEx: International Priority, International Economy, and other global services UPS: Worldwide Express, Worldwide Saver, Standard to Canada/Mexico Canada Post: Domestic services within Canada and cross-border US-Canada UniUni: Canada domestic and US-to-Canada delivery Customs forms International shipments require customs documentation. CommerceShip generates the required forms when you create an international label. You will need to provide item descriptions, quantities, values, and HS (Harmonized System) codes. If you ship to countries or regions not currently supported, let us know and we can discuss options for your routes.

Carriers

Supported Carriers

CommerceShip integrates with major US and Canadian carriers, plus regional and aggregator options. Direct carrier integrations USPS: Priority Mail, Ground Advantage, Priority Mail Express, Parcel Select, and more. Full capabilities including rating, labels, tracking, manifests, surcharges, and refund claims. CommerceShip discounts available. FedEx: Ground, Home Delivery, Express Saver, 2Day, Priority Overnight, International Priority, and more (30 services). Rating, labels, tracking, manifests, and surcharges. UPS: Ground, 3 Day Select, 2nd Day Air, Next Day Air, Worldwide Express, and more (12 services). Rating, labels, tracking, manifests, and surcharges. Canada Post: Regular Parcel, Xpresspost, Priority, Expedited Parcel (8 services). Rating, labels, and manifests. UniUni: Canada domestic and US-to-Canada. Rating and labels. Carrier aggregators Through EasyPost, CommerceShip connects to 71+ additional carriers including PostNL, Maersk, DHL, OnTrac, and regional last-mile providers. This extends your carrier options without needing separate accounts for each. BYO carrier account Use your own negotiated carrier rates and accounts. CommerceShip connects to your existing carrier contracts so you keep your discounts. USPS discounts CommerceShip offers USPS discounts through our carrier partnership. These are available automatically when you ship with USPS through CommerceShip. If you ship with a carrier not listed here, let us know and we can explore integration options.

Account & Users

Adding Team Members and Roles

CommerceShip uses role-based access control (RBAC) so you can manage what each team member can see and do. Inviting a team member 1. Go to user management in your account settings. 2. Click Invite User. 3. Enter their email address and select a role. 4. They will receive an email invitation to create their account. Available roles CommerceShip has several roles that control access to different parts of the platform. Roles range from full administrative access to view-only or function-specific access (such as operations, finance, or support). The role you assign determines which pages and actions the team member can use. Changing roles Admins can change a user's role at any time from the user management page. Permission changes take effect on the user's next login. Sub-accounts For enterprise customers managing multiple business units or clients, CommerceShip supports account hierarchies with sub-accounts. Each sub-account has its own users and data, with the parent account maintaining oversight. If you need a custom role configuration or have questions about permissions, contact us and we can discuss options for your team structure.

How can we help?

Getting Started

Orders

Shipping & Labels

Tracking

Carriers

Rates & Rate Shopping

Invoice Audit & Reconciliation

Reports & Analytics

Automation