There are several ways to get help with CommerceShip. Live chat Click the chat widget on commerceship.com. This is the fastest way to reach us during business hours (Monday through Friday, 9am to 6pm PT). Email Send an email to support@commerceship.com. We respond within one business day. Help center Browse articles at help.commerceship.com for answers to common questions about shipping, rates, automation, and more. When contacting us, include: - Your account email - The shipment ID or order number (if applicable) - A description of what you expected vs. what happened - Screenshots if the issue is visual This helps us resolve your issue faster.

Tracking

Tracking Your Shipments

CommerceShip provides unified tracking across all your carriers in a single dashboard. How tracking works After a shipping label is generated and the carrier scans the package, tracking events appear automatically in CommerceShip. Events are standardized across carriers so you see consistent status updates regardless of which carrier is handling the shipment. What you can track - Shipments created in CommerceShip - External tracking numbers imported from other systems - Orders synced from connected ecommerce platforms Tracking statuses Shipments move through stages like label created, in transit, out for delivery, and delivered. CommerceShip normalizes these statuses across carriers so you do not need to learn each carrier's terminology. Sales channel sync Tracking data is pushed back to your connected sales channels automatically. When a shipment is delivered, your ecommerce platform is updated without manual intervention.

Shipping & Labels

Batch Processing and Manifests

For high-volume shipping, CommerceShip supports batch processing and end-of-day manifests. Batch processing Process multiple shipments at once instead of one at a time. Select a group of orders, apply a carrier and service, and generate all labels in a single batch. This significantly reduces manual effort for operations teams handling hundreds of shipments daily. Manifests A manifest (also called an end-of-day close) is a summary document submitted to the carrier at the end of the shipping day. It tells the carrier which packages are ready for pickup. To create a manifest: 1. Go to the manifests page. 2. Select the carrier and date. 3. Review the shipments included. 4. Submit the manifest. Most carriers require a manifest before pickup. Create one at the end of each shipping day.

Integrations

Connecting Your Ecommerce Platform

CommerceShip integrates with ecommerce platforms to automatically sync orders, customers, and tracking data. Shopify CommerceShip has a dedicated Shopify app. Once installed, orders sync automatically from your Shopify store. When you ship an order in CommerceShip, tracking information is pushed back to Shopify and your customers are notified. Other platforms CommerceShip supports connections to additional ecommerce platforms, marketplaces, WMS, OMS, and ERP systems through our integrations module. CSV import If your platform is not directly supported, you can import orders via CSV. CommerceShip supports field mapping so you can match your CSV columns to the correct order fields. API For custom integrations, use the CommerceShip RESTful JSON API to push orders, pull tracking data, and manage shipments programmatically. If you need to connect a platform not listed here, let us know and we can explore integration options for your setup.

Account & Users

Adding Team Members and Roles

CommerceShip uses role-based access control (RBAC) so you can manage what each team member can see and do. Inviting a team member 1. Go to user management in your account settings. 2. Click Invite User. 3. Enter their email address and select a role. 4. They will receive an email invitation to create their account. Available roles CommerceShip has several roles that control access to different parts of the platform. Roles range from full administrative access to view-only or function-specific access (such as operations, finance, or support). The role you assign determines which pages and actions the team member can use. Changing roles Admins can change a user's role at any time from the user management page. Permission changes take effect on the user's next login. Sub-accounts For enterprise customers managing multiple business units or clients, CommerceShip supports account hierarchies with sub-accounts. Each sub-account has its own users and data, with the parent account maintaining oversight. If you need a custom role configuration or have questions about permissions, contact us and we can discuss options for your team structure.

Orders

Importing and Managing Orders

CommerceShip centralizes orders from all your sales channels into one place. Ways to import orders Ecommerce integration: Connect your Shopify store (or other supported platform) to automatically sync orders. CSV upload: Upload orders in bulk using a CSV file. Manual entry: Create individual orders directly in CommerceShip. API: Push orders programmatically using the CommerceShip API. Order information Each order includes a ship-to address, item details (weight, dimensions, quantity), and optionally a ship-from location if you have multiple warehouses. Order status Orders move through stages from import to fulfillment. You can track status from the orders page and filter by status, date, carrier, or customer. If you need to connect a sales channel that is not listed, let us know and we can explore integration options.

How can we help?

Getting Started

Orders

Shipping & Labels

Tracking

Carriers

Rates & Rate Shopping

Invoice Audit & Reconciliation

Reports & Analytics

Automation