There are several ways to get help with CommerceShip.
Live chat
Click the chat widget on commerceship.com. This is the fastest way to reach us during business hours (Monday through Friday, 9am to 6pm PT).
Send an email to support@commerceship.com. We respond within one business day.
Help center
Browse articles at help.commerceship.com for answers to common questions about shipping, rates, automation, and more.
When contacting us, include:
- Your account email
- The shipment ID or order number (if applicable)
- A description of what you expected vs. what happened
- Screenshots if the issue is visual
This helps us resolve your issue faster.