Getting Started
Account setup, login, and first steps with CommerceShip.
Getting Started with CommerceShip
CommerceShip is a shipping intelligence platform that helps you manage orders, compare carrier rates, generate labels, and track deliveries from a single dashboard. What you can do - Import orders from your ecommerce platform or enter them manually - Compare rates across carriers including USPS, FedEx, UPS, and Canada Post - Generate and print shipping labels - Track shipments across all carriers in one view - Set up automation rules to route orders automatically - Audit carrier invoices and recover overcharges - Run reports on shipping costs, delivery performance, and surcharges First steps 1. Connect your carrier accounts. You will need your credentials or API keys for each carrier. 2. Import or create your first order. 3. Use rate shopping to compare carrier options and select the best one. 4. Generate a label and schedule a pickup or drop off your package. 5. Track your shipment from the dashboard. If you need help at any point, use the chat widget on our website or email support@commerceship.com.
Your First Shipment
This guide walks you through creating and shipping your first order in CommerceShip. Step 1: Create or import an order You can import orders from a connected ecommerce platform (like Shopify) or create one manually. Each order needs a ship-to address and at least one item with weight and dimensions. Step 2: Rate shop Once your order is ready, use rate shopping to compare prices across your connected carriers. CommerceShip shows rates side by side so you can choose based on cost, speed, or carrier preference. Step 3: Generate a label Select your preferred rate and generate a shipping label. Labels can be printed directly or downloaded as PDF. Step 4: Create a manifest At the end of the day, create a manifest to close out your shipments. This notifies the carrier that packages are ready for pickup. Step 5: Track After the carrier scans your package, tracking updates appear automatically in CommerceShip. You can monitor all shipments from the dashboard. If something does not look right at any step, contact us through chat and we will help you troubleshoot.
Contacting Support
There are several ways to get help with CommerceShip. Live chat Click the chat widget on commerceship.com. This is the fastest way to reach us during business hours (Monday through Friday, 9am to 6pm PT). Email Send an email to support@commerceship.com. We respond within one business day. Help center Browse articles at help.commerceship.com for answers to common questions about shipping, rates, automation, and more. When contacting us, include: - Your account email - The shipment ID or order number (if applicable) - A description of what you expected vs. what happened - Screenshots if the issue is visual This helps us resolve your issue faster.