Reconciliation is the process of comparing your carrier invoices against the rates you were quoted when you shipped. This helps you catch overcharges and understand your true shipping costs.
What CommerceShip checks
- Whether the billed amount matches the quoted rate
- Surcharges that were added after the label was created (residential, DIM weight, address correction)
- Duplicate charges or billing errors
- Refund eligibility for late deliveries or service failures
How to use it
- Import your carrier invoices into CommerceShip.
- The system compares each invoice line item against your shipment records.
- Discrepancies are flagged for your review.
- You can file claims for overcharges or refunds directly from the platform.
What to look for
Surcharges that appear frequently may indicate data quality issues (bad addresses, incorrect package dimensions) that you can fix upstream.
Carrier billing errors are more common than most shippers realize. Regular reconciliation can recover 2-5% of shipping spend.
If you have questions about a specific discrepancy, contact us with the shipment ID and invoice reference.