Tracking
Shipment tracking, delivery status, and notifications.
Tracking Your Shipments
CommerceShip provides unified tracking across all your carriers in a single dashboard. How tracking works After a shipping label is generated and the carrier scans the package, tracking events appear automatically in CommerceShip. Events are standardized across carriers so you see consistent status updates regardless of which carrier is handling the shipment. What you can track - Shipments created in CommerceShip - External tracking numbers imported from other systems - Orders synced from connected ecommerce platforms Tracking statuses Shipments move through stages like label created, in transit, out for delivery, and delivered. CommerceShip normalizes these statuses across carriers so you do not need to learn each carrier's terminology. Sales channel sync Tracking data is pushed back to your connected sales channels automatically. When a shipment is delivered, your ecommerce platform is updated without manual intervention.
Delivery Issues and Delays
If a shipment is delayed or not delivered as expected, here is what to check. Common causes of delays Weather or natural events: Carriers may experience delays during severe weather. This is outside anyone's control. Address issues: Incorrect or incomplete addresses can cause delivery attempts to fail. Check the address verification results for any flags. Carrier processing delays: High-volume periods (holidays, peak season) can slow carrier networks. Customs clearance: International shipments may be held at customs for inspection or missing documentation. What to do 1. Check the tracking details in CommerceShip for the latest status and any exception messages. 2. If the shipment shows "delivery attempted," verify the address is correct. 3. For shipments stuck in transit beyond the expected delivery date, contact us with the shipment ID and we will investigate with the carrier. For eligible late deliveries, you may be able to file a refund claim. See the Invoice Audit and Reconciliation section for details.