Order Routing and Fulfillment

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Customer Support

Last updated on Jun 16, 2026

CommerceShip can automatically route orders to the right carrier, service, and warehouse based on rules you define.

How routing works

When an order is created, CommerceShip evaluates it against your automation rules. Rules can assign a carrier, service level, ship-from location, or package type based on order attributes like destination, weight, value, or item type.

Multi-location fulfillment

If you ship from multiple warehouses or use third-party logistics (3PL) providers, you can set up locations in CommerceShip and route orders to the closest or most cost-effective facility.

Manual vs. automated

You can route orders manually by selecting a carrier and service for each one, or set up automation rules to handle routing automatically. Most customers start manually and add rules as patterns emerge.

See the Automation category for details on setting up routing rules.