When CommerceShip detects an overcharge or service failure, you can file a refund claim with the carrier.

Common claim types

Late delivery: The carrier guaranteed a delivery date and missed it. Many carriers offer refunds for guaranteed service failures.

Duplicate charges: The same shipment was billed more than once.

Overcharges: The billed amount exceeds what should have been charged based on the shipment details and your contract.

Accessorial errors: Surcharges were applied incorrectly (for example, a residential surcharge on a commercial address).

How to file a claim

1. Review flagged discrepancies in the reconciliation results.
2. Select the shipments you want to dispute.
3. Submit the claim through CommerceShip.
4. Track claim status and resolution from the platform.

We recommend reviewing reconciliation results weekly to catch issues while they are still within carrier claim windows.